Find information about supplier-direct shipping, delivery updates, and return requests below. Review product-specific terms before ordering, and contact us if you need help.
Ships from our partners. Supported by us.
Offroad Outfitter Supply Co. works with brand partners who ship products directly to you. You place your order with us, and our team remains your contact for order questions, delivery issues, and return requests.
Shipping costs
Available shipping options and charges are shown at checkout before you pay. Rates depend on the products, shipping partner, destination, and service selected. Items shipping from different partners may have separate shipping charges, which are included in the checkout total.
Free shipping applies only when expressly offered for the eligible products and destination. Promotions from our separate apparel store do not apply here unless specifically stated.
Processing and delivery estimates
Processing times vary by product and shipping partner. Check the product listing for its dispatch estimate. Carrier transit estimates are separate from processing time unless an estimate expressly includes both. We do not promise a single dispatch or delivery time for every product.
Delivery estimates are not guaranteed arrival dates. If your shipment is delayed or tracking stops updating, contact us so we can investigate with the shipping partner.
Multiple packages and tracking
An order containing products from different partners may arrive in separate packages on different days. You may receive more than one shipping confirmation and tracking number. If only part of your order arrives, check the tracking for each shipment.
We send shipping updates as tracking becomes available. A label-created notice does not necessarily mean the carrier has received the package; tracking may update after the first carrier scan.
Where we ship
We ship within the United States. Availability varies by product and partner. Alaska, Hawaii, U.S. territories, PO boxes, and APO/FPO addresses may not be supported for every item. Available options are determined at checkout; contact us if you need help confirming an address before ordering.
Address changes and cancellations
Check your address carefully before placing an order. Contact us as soon as possible if you need to change or cancel it. We will check with the shipping partner; changes and cancellations cannot be guaranteed once processing has begun.
Missing, damaged, or incorrect items
Please inspect your delivery and contact us promptly if an item is damaged, incorrect, or missing. Include your order number, a description of the issue, and photos of the item and packaging where possible. Keep the packaging while we investigate. We will coordinate the next steps with the shipping partner.
Requesting a return
Contact us before sending anything back. Email offroadoutfitter@gmail.com or use our contact form, and include your order number, the item, and the reason for your request.
Return eligibility depends on the item. Before ordering, review the return window and any exceptions or fees displayed with the product and in our Refund Policy. If anything is unclear, ask us before purchasing.
Where returns are accepted, items must be in the same condition received, unused or unworn, with tags and original packaging, unless the product's stated return terms or our instructions specify otherwise. Please contact us before installing or using an item you may wish to return.
Where to send a return
Approved returns may need to go directly to the partner that shipped the item. We will provide the correct return address, authorization, and label or shipping instructions. Do not send an item to our apparel store or use the address on the original package without instructions from us. Items from different partners may need separate return shipments.
Return shipping and refunds
Unless stated otherwise or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns. Any applicable item-specific return or restocking fees will be disclosed before purchase. For damaged, defective, or incorrect items, contact us so we can arrange the appropriate resolution.
After the return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method unless otherwise stated. Your bank or payment provider may need additional time to post the refund. Contact us if an approved refund has not appeared within a reasonable time.
Contact us about exchange options before returning an item. This page does not limit your rights under applicable consumer protection laws.
Need help?
Email offroadoutfitter@gmail.com with “Supply order” and your order number in the subject, or contact us here. For purchases from our separate apparel store, please use Offroad Outfitter Apparel.